Record commitments, expected responses and follow-up dates without relying on memory.
Keep it practicalUse a clear, proportionate routine and review it when circumstances change.
Start with the purpose
Record who promised what, when it was agreed and the expected outcome. Preserve the original message or document where wording matters.
Build a clear record
Set a review date based on when a response is reasonably due, not an arbitrary reminder that creates unnecessary pressure.
Use the information carefully
When circumstances change, add a dated update rather than overwriting the history. Mark the item resolved only when the outcome is complete.
Review and respond
Use calm, factual follow-ups. A personal record supports memory but does not prove a legal obligation by itself.
Practical checklist
Practical checklist
- Person or organisation
- Promise or request
- Date agreed
- Expected response
- Follow-up date
- Resolution