Received a suspicious text? Use these checks before you reply, tap a link, pay, share a code or trust the sender.
Use the steps below to slow the situation down, separate the claim from the pressure around it and keep a clearer record of what you checked and what you decided to do next.
Do not answer the pressure first
Read the message once for meaning, then again for what it wants you to do. Separate the claimed problem from the requested action.
Check the request
Be cautious if the text asks for payment, login details, one-time codes, personal information, remote access or secrecy.
Do not use the supplied link to verify the claim
If the message claims to be from a bank, courier or other organisation, independently open the organisation’s official app or use a trusted contact route you already have.
Keep the original message
A screenshot and the original text can help you compare wording and preserve the context if you later need to report or review it.
Practical checklist
Quick checklist
- Do not answer the pressure first
- Check the request
- Do not use the supplied link to verify the claim
- Keep the original message