Fake Amazon messages often claim there is an unexpected order, delivery problem, payment issue, prize or account warning. The safest check is inside your real Amazon account.
Use the checks below to slow the situation down, verify the claim through a separate route and avoid giving a suspicious contact more information or control.
Check Your Orders first
If a text or email refers to an order or delivery you do not recognise, open Amazon independently and review Your Orders. Do not use the message link to reach your account.
Treat unexpected links carefully
Amazon warns that fake texts may contain misspelled domains, unusual URLs or links to unexpected destinations. The sender name displayed on your phone is not enough to prove authenticity.
Know what Amazon says it will not request
Amazon states that it will not ask by text message for personal information, payment details, gift-card codes or for you to call a phone number. Treat any such request as a serious warning sign.
Report suspicious messages
Use Amazon’s current scam-reporting and customer-help routes from within the official app or website. Suspicious UK text messages can also usually be forwarded to 7726.
If you entered information
If you entered an Amazon password on a suspicious site, change it through Amazon directly and review your account. If card or bank information was exposed, contact your bank using a trusted route.
Practical checklist
Quick checklist
- Open Amazon independently
- Check Your Orders for the claimed purchase or delivery
- Do not provide payment details or gift-card codes by text
- Do not call a number supplied in a suspicious message
- Report the message using Amazon’s official route
- Secure your account if you entered credentials
Official and primary guidance
Scam techniques, platform features and reporting routes change. These sources were checked when this guide was updated: