Evri does send genuine delivery messages, which is exactly why fake ones can look convincing. Check the message against Evri’s current contact rules before acting.
Use the steps below to slow the situation down, verify the claim through a separate route and protect yourself without giving the suspicious contact more information.
Check whether you expected an Evri parcel
An unexpected delivery message is a warning sign, although a genuine parcel can also arrive unexpectedly. Look for a tracking number from the retailer or sender and verify it independently rather than using the message as your starting point.
Know Evri’s SMS rules
Evri says genuine SMS messages come from the sender name “Evri”, not a mobile phone number. It also says its genuine SMS messages will never ask for payment and that any link in a genuine SMS is a tracking link using evri.link. Evri still advises not to rely on a link if you are unsure.
Do not trust appearance alone
Scammers can copy branding and personalise messages. Evri warns about unexpected contacts, unusual sender details, poor language and links designed to make you act quickly.
Verify through Evri independently
Open the official Evri website yourself or use an existing trusted route. Do not reply to the suspicious message or use the phone number, email address or link it supplies to prove its own claim.
If you already shared information
If you shared bank details or payment information, Evri advises contacting your bank immediately. Suspicious texts can be forwarded to 7726, and suspicious email/text campaigns can be reported using Evri’s own security reporting routes.
Practical checklist
Quick checklist
- Check whether you expected a parcel
- Be wary of texts from a mobile number
- Do not pay through an unexpected Evri text
- Verify tracking independently
- Do not rely on branding alone
- Contact your bank if payment details were shared
Official UK guidance
Scam techniques and reporting routes change. These official sources were checked when this guide was updated: