Royal Mail Scam Texts: How to Check Them Safely

Fake Royal Mail messages often imitate delivery problems or small fees. Do not decide from the logo or sender name—verify the delivery independently.

Use the steps below to slow the situation down, verify the claim through a separate route and protect yourself without giving the suspicious contact more information.

Do not use the message as proof

A sender name, Royal Mail logo or familiar wording can be copied. Royal Mail publishes examples of scams involving missed deliveries, rescheduling and small payment requests. Do not click first and investigate afterwards.

Check whether the delivery is real

If you are expecting an item, open Royal Mail independently and use tracking information you already have from the seller or sender. Do not rely on the link or phone number in the suspicious message.

Be cautious with fee requests

Royal Mail says it does not request payment by email or text for underpaid items; it uses a grey Fee to Pay card. It may send email or SMS about customs charges, but says a grey card is also left. That makes independent tracking and verification important.

Know what Royal Mail says it will not request

Royal Mail says it will not ask you to send account details or passwords by email, and will not ask for credit-card numbers or other confidential information by email. A convincing design does not override those rules.

Report suspicious Royal Mail messages

Royal Mail asks customers to report suspicious branded messages to its scam-reporting team. Suspicious texts can also be forwarded to 7726. If you entered bank details, contact your bank; if you were compromised, use the appropriate fraud-reporting route.

Official UK guidance

Scam techniques and reporting routes change. These official sources were checked when this guide was updated:

• Royal Mail: scam examples and reporting
• Royal Mail: online security guidance