Why a second person can be useful when a message or caller creates pressure, fear, embarrassment or urgency.
Use the steps below to slow the situation down, separate the claim from the pressure around it and keep a clearer record of what you checked and what you decided to do next.
Use a second opinion before a high-stakes action
If the request involves money, account access, identity documents or secrecy, another person can help break the urgency.
Explain the situation without leading them
Tell them what was said and what you were asked to do, rather than only saying that you think it is genuine or fraudulent.
Choose someone who will challenge the story
A useful trusted contact is someone who will slow the situation down and verify, not simply agree because you sound worried.
Keep control of sensitive information
Share only what the trusted person needs to understand the situation. Do not forward passwords or security codes.
Practical checklist
Quick checklist
- Use a second opinion before a high-stakes action
- Explain the situation without leading them
- Choose someone who will challenge the story
- Keep control of sensitive information